Louu Women's Sunglasses

The following shipping options are available:

Please note that shipping fees are non-refundable if a return is raised.

A few exceptions...

• We ship anywhere in the U.K.
• Shipping is not available to the Channel Islands, B.F.P.O and P.O. boxes due to shipper restrictions.
• Bank holidays are excluded from delivery times.

What is the policy for returns?

Last updated: 4th February 2026

Online Returns and Refunds

• How to return your online order:

1. 1. In-store return (free) - Bring your items to any of our stores at no cost.
   2. Mail return for store credit (free) - Post your items back to us and receive store credit with no fees.
   3. Mail return for refund (£3.95 fee) - Post your items back to us for a refund to your original payment method. A £3.95 handling fee applies.

Click here to start the process>

• Orders must be returned in the original package and in a saleable unused condition within 14 days of the date of delivery, with the exception of items noted below.
• ALDO reserves the right to refuse any return sent or communicated after the Due Date or the return of any item which is not in the same condition as when received. 
• You will receive your refund within 30 days of us receiving the returned item. 
• If your item is faulty, please select this as the option when returning your goods in the returns portal. Please note that you will need to submit clear pictures to validate your claim.
• In the interest of hygiene, earrings, jewellery, hair accessories, insoles, swimwear, cosmetics, and underwear may not be refunded or exchanged at any time.
• All returns are checked by our diligent returns team. We will only refund items returned to us and any missing items will not be refunded.

In-Store Purchases

Exchange Policy 

Please note that we only offer exchanges from purchases made in store.

• We guarantee to exchange unworn or unwashed items when you return it in a sellable condition, with the original receipt and packaging, within 14 days of your purchase.
• ALDO reserves the right to refuse any exchange after the 14-day period or the return of any item that is not in the same condition as when purchased. This does not affect your statutory rights.
• Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer. 

For all other matters regarding customer care, please visit our Help Centre.