Delivery Protection Made Simple

Submit A Claim

  • EASY CLAIMS

    Protect your parcel with Swap Protect at checkout. If something goes wrong, you can submit a claim in a few simple steps.

  • FAST REPLACEMENTS

    If your protected order is lost in transit, we will arrange a replacement where possible so you receive your items as quickly as we can.

  • QUICK REFUNDS

    If a replacement is not available, you will receive a refund including shipping costs, in line with your claim outcome.

  • RESPONSIBLE SHIPPING

    Swap Protect supports carbon offset initiatives linked to delivery emissions, helping to reduce the impact of each protected shipment.

PEACE OF MIND WITH SWAP PROTECT

We’ve partnered with Swap Protect to offer added protection when you shop with ALDO. Simply add Swap Protect at checkout. If your order does not arrive in good condition, we will arrange a replacement or refund once your claim has been reviewed.

HOW IT WORKS

01. ORDER & PROTECT

Add Swap Protect at checkout. The cost is calculated based on your basket total. If you choose not to include it, you can remove it before completing your purchase.

02. TRACK YOUR ORDER

Follow your delivery using the tracking link provided. If your parcel is marked as delivered but cannot be located, Swap Protect may be able to assist.

03. MAKE A CLAIM

If something goes wrong, you can submit a claim through the Swap Protect portal. Provide your order details and follow the guided steps for review.

Submit a claim

What you are covered for?

  • Loss

    If your parcel goes missing in transit, you’re covered.

  • Damage

    If items arrive damaged, you can submit a claim.

  • Theft

    If your delivery shows as delivered but cannot be found, you’re covered.

Questions about Swap Protect. We’re here to help.

Frequently asked questions

How do I add Swap Protect to my order?

Swap Protect is added at checkout. You can remove it from your basket before completing your order if you do not want it.

How long do I have to make a claim?

If your shipment is marked “Delivered” but not received, please allow X days before submitting your claim.

For parcels presumed lost (not marked “Delivered”), please allow X days from the last tracking update before making a claim.

All claims must be submitted within X days of the date you placed your order.

Swap Protect added by mistake?

No problem at all. You can remove it from your basket at checkout.

How is my Swap Protection rate calculated?

I need to make a claim. What do I do?

What happens after my claim is submitted?

Can my claim be rejected?

What does carbon neutral shipping mean?

Does Swap Protect cover my return postage fee?