Once an order has been placed it is not easy to make changes to it, particularly if your order is placed outside of business hours (9-5pm, Mon-Fri). Note that you are responsible for the information you give us, and so may be liable for additional costs regarding this information. Please get in touch as soon as possible to see if we can remediate the issue for us via our contact form here.

On this site we only ship within the United Kingdom. However, ALDO is available in nearly every continent so please visit our Global Location page for a full list of ship to countries.

We accept VISA, Mastercard, Maestro and American Express.

Yes, please see our Student Discount page for more information.

Yes. Please see our Key Worker page, powered by GoCertify, for more information.

You should receive an order confirmation immediately upon making your purchase. If you have not received one, try one of the below: Please log into your account and check you used the correct email address. Check your junk folder; sometimes confirmation emails get filtered. Still no luck? Please use the online contact form and we'll look into it. Please remember to include your name, email address, your order number (if you have it), the time of your order and what items you ordered.

The following shipping options are available: Standard (£4.95, Up to 5-7 business days), Standard on orders over £100 (FREE), Standard - Scottish Highland and Islands, Northern Ireland (£20). We ship anywhere in the U.K. Shipping is not available to the Channel Islands, B.F.P.O and P.O. boxes.

Unfortunately, due to increased order volumes and the need to manage expectations, we have had to temporarily remove next day delivery from our delivery options. We look to reinstate this option as soon as is feasible to do so.

Primarily, we use Evri for standard delivery orders and Parcelforce for next working day delivery orders. Occasionally, we will also use DHL. Once your order is dispatched, we will email you tracking.\nI haven't received a tracking number.

1. Download the app of the courier delivering your parcel (Evri or Parcelforce) to track status and set delivery preferences. 2. Check the estimated delivery date - your order may arrive before, on, or slightly after. 3. If the date has passed, give a few extra days during busy times. 4. If not received within 14 days of estimated date, please contact us.

To test the fit of your shoes, please try on in your home on a clean surface (preferably carpet) to not scuff or damage the soles. Give yourself some space to walk as normally as possible.

Yes. New shoes can often hurt or rub on the first few occasions of wearing them and is part of the "breaking-in" process. This is when the materials soften to adapt to your feet and gait. We try our hardest to produce shoes that are both stylish and comfortable, but just note that sometimes style wins.

Generally, we adhere to a 6-month fair usage policy. This means that, if cared for, the functional integrity of your shoes should last 6 months (ie you can walk in them and they don't fall apart). Cosmetic features during this time do not fall under the functional element of the shoe.

Like our shoes, we adhere to a 6-month fair usage policy. It means that, if cared for, the functional integrity of your bag should last 6 months. Cosmetic features during this time do not fall under the functional element of the bag.

Unfortunately not. Unless there is an evident fault with the item, we cannot accept goods if they've been worn outside. To test the fit of shoes, please try on in your home, in a clean area (preferably carpet) to not scuff or damage the soles.

Yes, to assist you during the festive season, we're extending our returns period. For online purchases made from the 15th November, please ensure you submit return requests by the 8th January.\nCan I return an online order to a store?

If you wish to return your online-bought goods to one of our stores, this is a free-of-charge service. If you wish to return your goods through the post, there is a postage fee of £3.95.

Unfortunately, we can't process exchanges online. Instead, you'll need to return your order to us and process a new order.

Orders must be returned in original package and in saleable unused condition within 14 days of delivery. Note that hygiene related goods (earrings, hair accessories etc.) cannot be returned.

Please note that we only offer exchanges from purchases made in store. We guarantee to exchange unworn or unwashed items when you return it in a sellable condition, with the original receipt and packaging, within 14 days of your purchase.

If you've already spoken to us and you're not happy with the resolution, you may raise a complaint here.