Help Center
Retail Group UK 2020 Limited (In Administration (“the Company”)
Customer Q&A
What has happened?
The Joint Administrators were appointed on 28 February 2024 by the directors of the Company. This means control of the business has passed from the Board of Directors to the Joint Administrators.
Why has this happened?
Trading conditions for UK retailers continue to be difficult due to a number of factors including the cost of living crisis, war in Ukraine and shift in consumer spending habits, which means less money is being spent on discretionary items. This has impacted certain sectors particularly hard and the Company could no longer meet its ongoing liabilities.
Where can I get further information? You should direct queries to retailgroup2020creditorqueries@cg-recovery.com. The Administrators and management will work together to answer your queries. They will endeavour to answer these within 48 hours.
Who is running the business?
The current Management Team is assisting the Joint Administrators during the process.
Will gift cards and vouchers be accepted and sold?
No gift cards or vouchers will be accepted as payment.
No gift cards or vouchers will be available for sale during the Administration.
What is the policy for returns?
For goods purchased from 29th February 2024
We have a 14 day return policy from the date of purchase, to initiate your return please go to this link: https://aldouk.returnscenter.com/
For goods purchased on or prior to 28th February 2024
Refunds cannot be given for goods purchased on or before 28 February 2024. For any refunds processed but not paid as at this date, customers should contact their card issuer.
For cash refunds not processed the customer must lodge a claim with the Joint Administrators please visit www.ips-docs.com/case/R0105/R0105x and log in using the following details:
Web Case Code: R0105
Web Unique Case ID: R0105x
You should direct queries to retailgroup2020creditorqueries@cg-recovery.com
Customer’s statutory rights will not be affected.
The affairs, business and property of Retail Group UK 2020 Limited are currently being managed by Edward Gee and Daniel Richardson of CG&Co as Joint Administrators. The Joint Administrators act as agents of the Company without personal liability. Both are licensed in the UK by the Institute of Chartered Accountants of England and Wales and governed by the Code of Ethics.
You should receive an order confirmation immediately upon making your purchase. If you have not received one, please log into your account and check you used the correct email address. Sometimes the confirmation email gets filtered into your junk folder, please check there.
You will receive a tracking number, if you have a fully registered account, once your order has been dispatched. Orders are aimed dispatched within 3-5 working days.
We are currently dispatching Yodel standard which delivers within 5-7 working days (excluding weekends and bank holidays).
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You can view our full returns policy here
Unfortunately we cannot do exchanges, You can view our full returns policy here
We have stores in the UK and Ireland. View our store locator to find your nearest ALDO store.