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You should receive an order confirmation immediately upon making your purchase. If you have not received one, please log into your account and check you used the correct email address. Sometimes the confirmation email gets filtered into your junk folder, please check there.

You will receive a tracking number, if you have a fully registered account, once your order has been dispatched. Orders are dispatched within 2 working days. You can track your Royal Mail order here.

Once your order has been dispatched, please allow 3-5 working days for delivery. As we use Royal Mail to ship your order, there may be a delay during busy periods and due to COVID-19. You can use your tracking number to see where your order is.

You can return an item if it is unworn and in original packaging and within 30 days of ordering. You can return an item purchased online via our returns centre. You cannot return an item purchased online, in a store for a refund.

You can view our full returns policy here 

You can exchange an order purchased online in store within 30 days of ordering if the items are in original packaging, unworn and in a resaleable condition. You can view our exchange policy here 

We have stores in the UK and Ireland. View our store locator to find your nearest ALDO store.