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Customer Q&A

You should receive an order confirmation immediately upon making your purchase. If you have not received one, please log into your account and check you used the correct email address. Sometimes the confirmation email gets filtered into your junk folder, please check there.

You will receive a tracking number, if you have a fully registered account, once your order has been dispatched. Orders are aimed dispatched within 3-5 working days.

1. In the first instance, we advise customers to download the app of the courier delivering your parcel (this will either be Evri or Parcelforce). Here, you can track the status of your order, as well as set preferences for your delivery, including setting a safe space.

2. Check the estimated delivery date - please remember that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.

3. If the estimated delivery date has passed, then please give us a few extra days to be delivered, especially during buys times.

4. If your order hasn't arrived within 14 days of the estimated delivery date, please get in touch and we'll do our best to help.

You can view our full returns policy here 

Unfortunately we cannot do exchanges, You can view our full returns policy here 

We have stores in the UK and Ireland. View our store locator to find your nearest ALDO store.

Get in touch with us via the link below, and we'll do our best to resolve your query:


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