Help Center

You should receive an order confirmation immediately upon making your purchase. If you have not received one, please log into your account and check you used the correct email address. Sometimes the confirmation email gets filtered into your junk folder, please check there.

You will receive a tracking number, if you have a fully registered account, once your order has been dispatched. Orders are aimed dispatched within 3-5 working days.

We are currently dispatching Yodel standard which delivers within 5-7 working days (excluding weekends and bank holidays).

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You can return an item if it is unworn and in original packaging and within 30 days of ordering.

You can return an item purchased online via our returns centre.

You can also return an item purchased online, in store for a refund, free of charge. Please ensure to bring your order confirmation with you to your local store along with the items in the original condition / packaging.

You can view our full returns policy here 

You can exchange a product purchased in store within 30 days of ordering if the items are in original packaging, unworn and in a resellable condition. Unfortunately we cannot do exchanges online. You can view our exchange policy here.

We have stores in the UK and Ireland. View our store locator to find your nearest ALDO store.