ALDO UK Help Centre

Most discount codes are only valid on full-priced items and do not apply to sale or discounted products. If you are having issues applying a code to a full-priced item, please reach out to us for assistance.

Once an order has been placed it is not easy to make changes to it, particularly if your order is placed outside of business hours (9-5pm, Mon-Fri). Note that you are responsible for the information you give us, and so may be liable for additional costs regarding this information.

Please get in touch as soon as possible to see if we can remediate the issue for us via our  contact form here .

On this site we only ship within the United Kingdom. However, ALDO is available in nearly every continent so please visit our  Global Location  page for a full list of ship to countries.

We accept VISA, Mastercard, Maestro and American Express.

Yes, please see our Student Discount page for more information.

Yes. Please see our Key Worker page , powered by GoCertify, for more information.

Items marked as Final Sale can be returned and refunded as long as they meet the standard return conditions (e.g., unused, in original packaging, with tags attached). If you wish to return your online-bought goods to one of our stores, this is a free-of-charge service. If you wish to return your goods through the post, there is a postage fee of £3.95. Please note: We’ve taken care to include a warning note on the product page to advise that the line purchased may have imperfections, but the core of the product should be fully functional and has been priced accordingly. In terms of being worn, the item will have only been tried on in one of our stores; we don’t accept returns once an item has been worn outside and should only be cosmetic wear on the sole.

You should receive an order confirmation immediately upon making your purchase. If you have not received one, try one of the below:

1. Please log into your account and check you used the correct email address.
2. Check your junk folder; sometimes confirmation emails get filtered.

Still no luck? Please use the  online contact form  and we'll look into it. Please remember to include your name, email address, your order number (if you have it), the time of your order and what items you ordered.

To test the fit of your shoes, please try on in your home on a clean surface (preferably carpet) to not scuff or damage the soles.

Give yourself some space to walk as normally as possible.

Yes. New shoes can often hurt or rub on the first few occasions of wearing them and is part of the "breaking-in" process. This is when the materials soften to adapt to your feet and gait.

We try our hardest to produce shoes that are both stylish and comfortable, but just note that sometimes style wins.

There is no black and white answer to this. Generally, we adhere to a 6-month fair usage policy.

What does this mean?

It means that, if cared for, the functional integrity of your shoes should last 6 months (ie you can walk in them and they don't fall apart).

Cosmetic features during this time, such as affixed gemstones, do not fall under the functional element of the shoe.

Please note that once used, it is the owner's responsibility to look after their shoes. This not only means wearing them in sensible locations (unless stated, our shoes are not designed for places like building sites), but also that they are stored appropriately.

Outside of this first 6-month period, we will not be able to help remediate any damage to your shoes, as we cannot assess how your shoes have been treated during their lifespan.

Like our shoes, we generally, we adhere to a 6-month fair usage policy.

What does this mean?

It means that, if cared for, the functional integrity of your bag should last 6 months.

Cosmetic features during this time do not fall under the functional element of the bag.

Please note that during its lifespan, it is the owner's responsibility to look after their bag. This not only means wearing looking after the bag when outside, but also that they are stored appropriately.

Outside of this first 6-month period, we will not be able to help remediate any damage to your bag, as we cannot assess how it has been treated during its lifespan.

Please note that all sizing displayed for products are in UK sizes. Use the below tables to help convert sizes from other countries.

If your measurements are between sizes or if one foot's measurement is larger than the other, always move up to the larger size.

Women's Shoe Sizes

Size chart

US	UK	Eur	In	Cm
5	2	35	8.8	22.2cm
6	3	36	9	23cm
6.5	4	37	9.3	23.4cm
7	4.5	37.5	9.4	23.8cm
7.5	5	38	9.6	24.3cm
8	5.5	38.5	9.7	24.7cm
8.5	6	39	9.8	25.1cm
9	7	40	10.1	25.5cm
10	8	41	10.3	26.4cm
10.5	9	42	10.5	26.8cm
11	9.5	42.5	10.7	27.2cm

Half sizes are not available in all styles. Sizing may vary between style and type of footwear.

 

Men's Shoes Sizes

Size chart

US	UK	EUR	In	Cm
7	6	39	10.1	25.6cm
7.5	6.5	40	10.1	25.7cm
8	7	41	10.2	25.8cm
9	8	42	10.3	26cm
9.5	8.5	42.5	10.4	26.4cm
10	9	43	10.5	26.8cm
10.5	9.5	43.5	10.7	27.3cm
11	10	44	10.9	27.7cm
12	11	45	11.2	28.5cm
13	12	46	11.4	29cm
14	13	47	11.6	29.4

Half sizes are not available in all styles. Sizing may vary between style and type of footwear.

Ring size guide

Size	Ring size	Diameter
XS	5	15mm
S	6	16mm
M	7	17mm
L	8	18mm
XL	9	19mm
XXL	10	20mm

Regular rings (Pack of 3)

Size	Contains ring sizes
S	6.7.7
M	7.8.8
L	8.9.9

Regular + mid rings (Pack of 3)

Size	Contains ring sizes
S	Reg: 6.7.7 MIDI:4.5.4
M	7.8.8 MIDI 4.5.4
L	8.9.9 MIDI 5.6.5

Midi rings (Pack of 3)

Size	Contains ring sizes
S/M	4.5.4
M/L	5.6.5

Women's T-Shirt Sizes

Size	UK
S	10
M	12
L	14
XL	16

Men's T-Shirt Sizes

Size	UK
S	38
M	44
L	48
XL	52

All sizes displayed on products are in UK denominations. Please use the sizing guide above to help convert sizes from other nationalities.

The following shipping options are available:

 

Shipping Method	Cost	Delivery Time
Standard - Evri Pick-Up Point	£3.45	Up to 5-7 business days
Standard - Home Delivery	£4.95	Up to 5-7 business days
Standard - on orders over £100 (Evri Pick-Up Point + Home Delivery)	FREE	Up to 5-7 business days
Standard - Scottish Highland and Islands, Northern Ireland	£20	Up to 5-7 business days
Next Day Delivery (Currently Unavailable)	£6.95	Next working day if ordered before 9pm (excludes weekends and bank holidays)

 

Please note that shipping fees are non-refundable if a return is raised.

A few exceptions...

• We ship anywhere in the U.K.
• Shipping is not available to the Channel Islands, B.F.P.O and P.O. boxes due to shipper restrictions.
• Bank holidays are excluded from delivery times.

 

You will receive a tracking number, if you have a fully registered account, once your order has been dispatched. Orders are aimed dispatched within 3-5 working days. 

1. In the first instance, we advise customers to download the app of the courier delivering your parcel (this will either be Evri or Parcelforce). Here, you can track the status of your order, as well as set preferences for your delivery, including setting a safe space.

2. Check the estimated delivery date - please remember that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.

3. If the estimated delivery date has passed, then please give us a few extra days to be delivered, especially during buys times.

4. If your order hasn't arrived within 14 days of the estimated delivery date, please get in touch and we'll do our best to help.

Primarily, we use Evri for both standard delivery and next working day delivery orders. Ocassionally, we will also use DHL and Parcelforce.

Once your order is dispatched, we will email you tracking so that you can monitor the progress of your delivery.

If you believe an item is missing from your order, please contact us as soon as possible. In order to investigate the matter thoroughly, we kindly ask you to provide a clear photo of the shipping label affixed to your parcel.

Contact Us Here >

If you have received an incorrect item, please get in touch with us immediately. To assist you effectively, we will need proof of the incorrect item received. This may include photos of the item, the packaging, and the despatch note included in your parcel.

Contact Us Here >

We are only able to assist with orders placed within the UK. For support with international purchases, please contact the store or website where your order was made.

To find a list of the countries ALDO operates in, please click here >

Your order number can be found in the confirmation or shipping email you received, usually in the top right corner. Alternatively, you can find it on the Customer Reference section of the despatch note included in your package.

If your item is faulty or damaged, you must contact customer service within a maximum of 48 hours via our contact form . Please note that we will ask for proof of the fault via clear pictures to validate your claim.

Unfortunately not. Unless there is an evident fault with the item, we cannot accept goods if they've been worn outside.

To test the fit of shoes, please try on in your home, in a clean area (preferably carpet) to not scuff or damage the soles.

Please note that shoes that rub or cause discomfort do not constitute as faulty goods and we cannot process returns for this reason.

This can happen due to a small typo in your email address at the time of order. Please contact us with your full name, delivery postcode, and item(s) you wish to return so we can assist you. Please also note that returns must be initiated within 14 days of receiving your order, in line with our returns policy.

If your return is within the dimensions of the below, then you shall just require 1x label and may want to include the various boxes in a single bag, and affix the label to that: - Max weight: 20 kg - Parcel dimensions: 61 x 46 x 46 cm If your return is larger than those dimensions, then you will need a second label. Please go through the steps on the "Return Your Order" page on Royal Mail again to generate a new, second label from the Royal Mail link that was originally sent to you.

Yes, to assist you during the festive season, we're extending our returns period. For online purchases made from the 15th November, please ensure you submit return requests by the 8th January.

Full details can be found here >

Yes, you may return online orders for free at one of our  stores  (please note we only have stores in London right now).

Please do check our store locator for the latest available stores and their opening hours.

If your item is faulty or damaged, you must contact customer service within a maximum of 48 hours via our contact form . Please note that we will ask for proof of the fault via clear pictures to validate your claim.

If you wish to return your online-bought goods to one of our stores, this is a free-of-charge service.

If you wish to return your goods through the post, there is a postage fee of £3.95.

Why do we charge this? Unfortunately, there are real costs that need to be accounted for when returning goods that are much higher than the £3.95 charged. We try to absorb these costs ourselves as much as possible, but that £3.95 fee helps go a long way to keeping the prices and quality of our goods competitive.

Start a return here >

Items marked as Final Sale can be returned and refunded as long as they meet the standard return conditions (e.g., unused, in original packaging, with tags attached). If you wish to return your online-bought goods to one of our stores, this is a free-of-charge service. If you wish to return your goods through the post, there is a postage fee of £3.95. Please note: We’ve taken care to include a warning note on the product page to advise that the line purchased may have imperfections, but the core of the product should be fully functional and has been priced accordingly. In terms of being worn, the item will have only been tried on in one of our stores; we don’t accept returns once an item has been worn outside and should only be cosmetic wear on the sole.

Not right now. We hope to have this feature working soon.

Orders must be returned in the original package and in a saleable unused condition within  14 days  of the date of delivery. Note that hygiene related goods (earrings, hair accessories etc.)  cannot be returned .

Last updated: 20th November 2024

Online Returns and Refunds

• We've extended our returns for the festive season: To assist you during the festive season, online purchases made from the 15th November can be returned up to and including the 8th January. To comply with this, please ensure that your return request is submitted by the 8th January. All other terms & conditions (listed below) apply.
• You may return online orders for free at one of our   (please note we only have stores in London right now), or you can return your order online for a postage fee of £3.95. 
• Orders must be returned in the original package and in a saleable unused condition within  14 days  of the date of delivery, with the exception of items noted below.
• ALDO reserves the right to refuse any return sent or communicated after the Due Date or the return of any item which is not in the same condition as when received. 
• You will receive your refund within 30 days of us receiving the returned item. 
• If your item is faulty, please contact customer service in the first instance via email  . Please note that we will require proof of the fault in the form of clear pictures to validate your claim.
• In the interest of hygiene, earrings, jewellery, hair accessories, insoles, swimwear, cosmetics, and underwear may not be refunded or exchanged at any time.

In-Store Purchases

Exchange Policy  

Please note that we  only offer exchanges  from purchases made in store.

• We've extended our period for exchanges for the festive season: To assist you during the festive season, in-store purchases made from the 15th November can be exchanged up to and including the 8th January. All other terms & conditions (listed below) apply.
• We guarantee to exchange unworn or unwashed items when you return it in a sellable condition, with the original receipt and packaging, within 14 days of your purchase.
• ALDO reserves the right to refuse any exchange after the 14-day period or the return of any item that is not in the same condition as when purchased. This does not affect your statutory rights.
• Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer. 

For all other matters regarding customer care, please visit our  Help Centre .

Please note that we only offer exchanges from purchases made in store. We guarantee to exchange unworn or unwashed items when you return it in a sellable condition, with the original receipt and packaging, within 14 days of your purchase.

For more information, please visit our  Returns Policy Page.

You can use our store locator to find your nearest store.

If you've already spoken to us and you're not happy with the resolution, you may raise a complaint here >

Please email our press team at aldo@cogent.co.uk for any enquiries