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Returns

What is the policy for returns?

Last updated: 21st June 2024

Online Returns and Refunds

  • You may return online orders for free at one of our stores (please note we only have stores in London right now), or you can return your order online for a postage fee of £3.95. Click here to start the process.
  • Orders must be returned in the original package and in a saleable unused condition within 14 days of the date on your proof of purchase, the “Due date” with the exception of items noted below.
  • ALDO reserves the right to refuse any return sent or communicated after the Due Date or the return of any item which is not in the same condition as when received. 
  • You will receive your refund within 30 days of us receiving the returned item. 
  • If your item is faulty, please contact customer service in the first instance via email support@aldoshoes.co.uk.
  • In the interest of hygiene, earrings, jewellery, hair accessories, insoles, swimwear, cosmetics, and underwear may not be refunded or exchanged at any time. 

In-Store Purchases

Exchange Policy 

Please note that we only offer exchanges from purchases made in store.

  • We guarantee to exchange unworn or unwashed items when you return it in a sellable condition, with the original receipt and packaging, within 14 days of your purchase.
  • ALDO reserves the right to refuse any exchange after the 14-day period or the return of any item that is not in the same condition as when purchased. This does not affect your statutory rights.
  • Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer. 

Our customer service team are available 9am-5pm Monday-Friday. Please submit a contact form here. 

 

For goods purchased on or prior to 12th April 2024

Refunds cannot be given for goods purchased on or before 12th April 2024. For any refunds processed but not paid as at this date, customers should contact their card issuer.

For cash refunds not processed the customer must lodge a claim with the Joint Administrators please visit www.ips-docs.com/case/R0105/R0105x and log in using the following details:

Web Case Code: R0105
Web Unique Case ID: R0105x

You should direct queries to retailgroup2020creditorqueries@cg-recovery.com

Customer’s statutory rights will not be affected.

The affairs, business and property of Retail Group UK 2020 Limited are currently being managed by Edward Gee and Daniel Richardson of CG&Co as Joint Administrators. The Joint Administrators act as agents of the Company without personal liability. Both are licensed in the UK by the Institute of Chartered Accountants of England and Wales and governed by the Code of Ethics.

Refunds cannot be given for goods purchased on or before 28 February 2024. For any refunds processed but not paid as at this date, customers should contact their card issuer.

For cash refunds not processed the customer must lodge a claim with the Joint Administrators please visit www.ips-docs.com/case/R0105/R0105x and log in using the following details:

Web Case Code: R0105
Web Unique Case ID: R0105x

Goods purchased from 28 February 2024 can be only be refunded if they are faulty. Please contact support@aldoshoes.co.uk

Customer’s statutory rights will not be affected.

The affairs, business and property of Retail Group UK 2020 Limited are currently being managed by Edward Gee and Daniel Richardson of CG&Co as Joint Administrators. The Joint Administrators act as agents of the Company without personal liability. Both are licensed in the UK by the Institute of Chartered Accountants of England and Wales and governed by the Code of Ethics.