Returns

Returns Policy 

Online Returns

• Orders placed online can also be refunded in store.
• You may return online orders for a postage fee of £3.95 via our returns centre.
• Orders must be returned in the original package and in a saleable unused condition within 30 days of the date on your proof of purchase, the “Due date” with the exception of items noted below.
• We guarantee to refund items when you return them in sellable condition, with the original receipt and packaging, so long as the return request is requested by or on the Due Date.

• To assist your Christmas shopping, purchases made from 6^th November can be returned up to and including the 8^th January. Your return request must be submitted by the 8^th January 2024.
  From 7^th December 2023 normal 30-day returns apply.
• ALDO reserves the right to refuse any return sent or communicated after the Due Date or the return of any item which is not in the same condition as when received.
• You will receive your refund within 30 days of us receiving the returned item.
• If your item is faulty, please contact customer service in the first instance via email support@aldo-shoes.co.uk.
• In the interest of hygiene, earrings, jewellery, hair accessories, hats, sunglasses, insoles, swimwear, cosmetics, and underwear may not be refunded or exchanged at any time.

In Store Returns

• Orders placed online can also be refunded in store, however in store purchases can only be returned in store. 
• Orders must be returned to store sellable condition, with the original receipt and packaging, within 30 days of the date on your proof of purchase, the “Due date” with the exception of items noted below.
• We guarantee to refund items when you return them in sellable condition, with the original receipt and packaging, before the Due Date.
• To assist your Christmas shopping, purchases made from 6^th November can be returned up to and including the 8^th January.  Your return request must be submitted by and including the 8^th January.
  From 7^th December 2023 normal 30-day returns apply.
• ALDO reserves the right to refuse any return in store after the Due Date or the return of any item which is not in the same condition as when purchased.
• You will receive your refund via the payment method you used in store.
• If you item is faulty, please contact your local ALDO store.

• In the interest of hygiene, earrings, jewellery, hair accessories, hats, sunglasses, insoles, swimwear, cosmetics, and underwear may not be refunded or exchanged at any time.

Exchange Policy

• Orders placed online can be exchanged in store within 30 days if the item is in stock.
• Orders can only be exchanged once. After this, the transaction is final and cannot be exchange a further time.
• We will exchange items when presented in store in sellable condition, with the original receipt and packaging, within 30 days of your purchase. ALDO reserves the right to refuse any items after the 30-day period or the return of any item which is not in the same condition as when received.

• In the interest of hygiene, earrings, jewellery, hair accessories, hats, sunglasses, insoles, swimwear, cosmetics, and underwear may not be refunded or exchanged at any time.
• We reserve the right to refuse refund of already exchanged items.

ALDO items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.

Our customer service team are available 9am-5pm Monday-Friday. Please submit a contact form here.