Returns

What is the policy for returns?

Last updated: 11th September 2024

Online Returns and Refunds

• You may return online orders for free at one of our stores (please note we only have stores in London right now), or you can return your order online for a postage fee of £3.95. Click here to start the process.
• Orders must be returned in the original package and in a saleable unused condition within 14 days of the date of delivery, with the exception of items noted below.
• ALDO reserves the right to refuse any return sent or communicated after the Due Date or the return of any item which is not in the same condition as when received. 
• You will receive your refund within 30 days of us receiving the returned item. 
• If your item is faulty, please contact customer service in the first instance via email support@aldoshoes.co.uk. Please note that we will require proof of the fault in the form of clear pictures to validate your claim.
• In the interest of hygiene, earrings, jewellery, hair accessories, insoles, swimwear, cosmetics, and underwear may not be refunded or exchanged at any time.

In-Store Purchases

Exchange Policy 

Please note that we only offer exchanges from purchases made in store.

• We guarantee to exchange unworn or unwashed items when you return it in a sellable condition, with the original receipt and packaging, within 14 days of your purchase.
• ALDO reserves the right to refuse any exchange after the 14-day period or the return of any item that is not in the same condition as when purchased. This does not affect your statutory rights.
• Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer. 

For all other matters regarding customer care, please visit our Help Centre.