Returns
What is the policy for returns?
For goods purchased from 29th February 2024
We have a 14 day return policy from the date of purchase, to initiate your return please go to this link: https://aldouk.returnscenter.com/
For goods purchased on or prior to 28th February 2024
Refunds cannot be given for goods purchased on or before 28 February 2024. For any refunds processed but not paid as at this date, customers should contact their card issuer.
For cash refunds not processed the customer must lodge a claim with the Joint Administrators please visit www.ips-docs.com/case/R0105/R0105x and log in using the following details:
Web Case Code: R0105
Web Unique Case ID: R0105x
You should direct queries to retailgroup2020creditorqueries@cg-recovery.com
Customer’s statutory rights will not be affected.
Refunds cannot be given for goods purchased on or before 28 February 2024. For any refunds processed but not paid as at this date, customers should contact their card issuer.
For cash refunds not processed the customer must lodge a claim with the Joint Administrators please visit www.ips-docs.com/case/R0105/R0105x and log in using the following details:
Web Case Code: R0105
Web Unique Case ID: R0105x
Goods purchased from 28 February 2024 can be only be refunded if they are faulty. Please contact support@aldoshoes.co.uk
Customer’s statutory rights will not be affected.