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Returns Information

How to return through the post:

  • Select ‘Return Online’.
  • Enter your order number (without the #) and the email address you used to place the order.
  • Select the item(s) you’re returning.
  • Let us know why you’re returning the item(s).
  • Request your returns label. All returns must be in original packaging or boxes, with tags. Keep your returns tracking number from the courier in a safe place.
  • Select refund.

How do I return?

1

REPACK YOUR ITEMS

First make a note of your order number, then repack your unworn items. Please ensure they are in the original packaging.

2

ONLINE OR IN-STORE?

Do you live near a ALDO store? Return for free in-store or for £3.95 online.

2

SELECT YOUR PREFERRED RETURN OPTION

Select your preferred option below. Once your return is processed you will recieve your refund withing 30 days of us receiving the item.

Please click the button below to view our current returns policy.

FYI

  • Orders placed online can't be refunded in store.
  • ALDO reserves the right to refuse any return sent or communicated after the Due Date or the return of any item which is not in the same condition as when received.
  • If you item is faulty and less than 6 months old, please contact customer service in the first instance via email support@aldo-shoes.co.uk.
  • In the interest of hygiene, earrings, jewellery, hair accessories, insoles, swimwear, cosmetics, and underwear may not be refunded or exchanged at any time.

FAQ's